winbit's Privacy Policy

1 Information We Collect

winbit collects two types of information about you — (a) information you voluntarily provide, and (b) information our digital systems record automatically.

1.1 Voluntarily Provided Information

When you open an account or use our services at winbit, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current residential address
• National ID or passport number (for identity verification)
• Payment details, such as your bKash number, Nagad number, or Rocket number
• Messages or complaints you send to support

1.2 Automatically Collected Information

Our servers and analytics tools automatically record the following information when you visit the site:

• IP address and device type
• Browser and operating system information
• Pages visited and time spent on them
• Login and logout times and dates
• Cookie and session data (see Section 8 for details)
• Referrer URL (the site you came from)

1.3 Financial Transaction Information

When processing deposits and withdrawals, we store transaction history, amounts, payment methods, and related account details. This information is used to ensure financial security and prevent fraud.

2 Purpose of Data Use

winbit uses your information only for the following legitimate purposes:

• Account Management: To help create, verify, and manage your account
• Service Delivery: To keep gaming features, bonuses, cashback, and VIP benefits active
• Financial Transactions: To correctly process your deposit and withdrawal requests
• Identity Verification: To confirm age (21+) and identity, and to comply with Anti-Money Laundering (AML) obligations
• Support Services: To respond to your complaints or questions
• Security: To prevent fraud, hacking, or misuse of the platform
• Improvement: To analyze user experience and improve service quality
• Communications: To inform you about important updates, policy changes, or relevant offers
• Legal Compliance: To meet applicable laws and regulatory obligations

We never sell your information to third parties for unrelated commercial purposes.

3 Data Sharing and Disclosure

winbit may share your personal information with third parties only in limited and specific circumstances:

3.1 Service Partners

We may share the minimum necessary information with trusted partners who assist in providing specific services such as payment processing, technical support, or fraud prevention. These partners are contractually bound to uphold winbit's privacy standards.

3.2 Legal Obligations

We may be legally required to provide information based on a valid order from a competent court, government body, or law enforcement authority.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer involving winbit, your information may be transferred to the new entity, but the protections of this Privacy Policy will continue to apply.

3.4 With Your Consent

Outside the circumstances listed above, we will not share your personal information with any third party without your explicit consent.

4 Data Storage and Security

We apply industry-standard technical and organizational measures to ensure the security of your information.

4.1 Technical Security

• Data transmission secured through SSL (Secure Sockets Layer) encryption
• User passwords stored encrypted using industry-standard hashing algorithms
• Regular security audits and vulnerability assessments conducted
• Access controls and log monitoring in place

4.2 Data Retention Period

We retain your information only for as long as it is needed to provide services or to fulfill legal obligations. Even after an account is closed, certain information may be retained for a period of time for regulatory reasons.

4.3 Staff Access

Only authorized staff whose duties require it are granted access to your personal information. These staff members are bound by strict confidentiality agreements.

4.4 Security Incidents

If a security breach occurs and affects your information, we will notify you as soon as reasonably possible in accordance with applicable law and take the necessary steps to address the situation.

5 Your Rights

As a winbit user, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you and obtain a copy at any time.
• Right to Rectification: You may request that any inaccurate or incomplete information be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Data Portability: You may request that information we hold about you be provided in a structured, commonly used format.
• Right to Object: You may object to the processing of your information for specific purposes.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team via live chat or email. We will respond to your request within a reasonable time.

6 Payment Information and Financial Security

winbit handles financial transactions via bKash, Nagad, Rocket, and bank transfer. We take special measures to protect financial information:

• Complete card or account details are not stored on our servers
• All financial transactions are completed through encrypted channels
• Suspicious transactions are automatically flagged for review
• Identity verification must be completed before withdrawals are processed
• The minimum deposit amount is ৳100 and the minimum withdrawal is ৳500

For financial protection we follow Anti-Money Laundering (AML) policies and Know Your Customer (KYC) procedures. Additional verification may be required for transactions above certain amounts.

7 Protection of Minors

winbit provides services only to individuals aged 21 or above. We do not intentionally collect information from anyone under the age of 21. Age is verified at the time of account registration.

If we are informed that information has been collected from a minor, we will immediately close that account and delete the related information. If you believe a minor is using our platform, please notify our support team immediately.

8 Cookie Policy

winbit uses cookies and similar technologies on our website. Cookies are small text files stored in your browser.

8.1 Types of Cookies

• Essential Cookies: Required for basic site functionality. Used for login sessions and security features.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand how users interact with the site, in order to improve services.

8.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some site functionality.

9 Third-Party Links

Our website may contain links to third-party websites. We have no control over the privacy practices of these external sites and are not responsible for them. We recommend reviewing their own privacy policies before visiting those sites.

10 International Data Transfers

To provide our services, your information may be processed on servers in various countries. In all such cases we ensure that your information remains protected in accordance with the standards described in this Privacy Policy, and that any international transfer is carried out under applicable law.

11 Policy Changes

winbit reserves the right to update this Privacy Policy at any time. If significant changes are made, we will:

• Update the date on this page
• Notify registered users by email or via live chat
• Display a notice on the platform

Continuing to use our services after any changes will be considered your acceptance of the updated Policy. We recommend that you review this page regularly.

12 Complaints and Dispute Resolution

If you believe winbit has violated this Privacy Policy or that your information has not been adequately protected:

• First, notify our support team via live chat.
• Send a detailed written complaint by email.
• We will endeavor to respond within 30 (thirty) business days of receiving your complaint.

If you are not satisfied with our response, you may file a complaint with the relevant legal authority.